Terms of service

Last Updated: September 2026

Welcome to Desi Foods. These Terms of Service govern your use of the Desi Foods online store and your purchase of our products, including Pure Desi Ghee, Pure Honey and Sundried Shilajit.

By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.

1. About Desi Foods

Desi Foods is an online food and natural products store serving customers in Pakistan.

Business Name: Desi Foods
Email: dasifoodvr@gmail.com
WhatsApp / Business Number: +92 315 4351950
Business Address: Al Jannat Colony, Vehari, Pakistan

Our products may include:

  • Pure Desi Ghee
  • Pure Honey
  • Sundried Shilajit
  • Other food and natural products introduced by Desi Foods from time to time

2. Use of Our Website

By using the Desi Foods website, you agree to use it for lawful purposes only.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website or systems
  • Copy, reproduce or misuse our website content without permission
  • Interfere with the normal operation or security of the website
  • Provide false or misleading information when placing an order

Desi Foods reserves the right to restrict or terminate access where misuse or suspicious activity is identified.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, minor differences may occur between product images and the actual product due to:

  • Photography and screen settings
  • Packaging changes
  • Natural variations in food products
  • Product batch variations

Natural products such as honey and desi ghee may naturally vary in colour, texture, aroma and consistency.

Such natural variations do not automatically indicate that a product is defective or unsuitable.

4. Product Quality

Desi Foods takes reasonable care in sourcing, preparing, packaging and dispatching its products.

We encourage customers to check the product information, ingredients, quantity and any applicable usage instructions before placing an order.

If you receive a product that appears damaged, incorrect or seriously compromised, please contact us according to our Return & Refund Policy.

5. Shilajit Product Disclaimer

Sundried Shilajit is sold as a natural product and is not presented as a medicine or as a treatment for any disease or medical condition.

Product information provided on our website is for general informational purposes only and should not be considered medical advice.

Customers with medical concerns, allergies, ongoing treatment, or questions about whether Shilajit is appropriate for them should consult a qualified healthcare professional before use.

Desi Foods does not guarantee that any product will provide a particular health, fitness or medical result.

6. Prices and Product Availability

All product prices displayed on the Desi Foods website are subject to change without prior notice.

We may:

  • Change product prices
  • Update product descriptions
  • Modify product packaging
  • Add or remove products
  • Limit product quantities
  • Temporarily discontinue products

Product availability may change at any time.

If a product becomes unavailable after an order is placed, we will contact the customer and provide an appropriate solution.

7. Placing an Order

When you place an order through the Desi Foods website, you agree to provide accurate and complete information, including:

  • Full name
  • Correct delivery address
  • Active phone number
  • Email address where applicable
  • Correct product and quantity details

After receiving your order, we may contact you by phone or WhatsApp to confirm the order and delivery information.

An order may be cancelled or rejected where information is incomplete, incorrect, fraudulent or where the requested product is unavailable.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, the customer agrees to provide a valid phone number and delivery address and remain available to receive the shipment.

Repeated refusal to receive confirmed orders, providing false delivery information or placing fraudulent orders may result in future orders being restricted or cancelled.

9. Shipping and Delivery

Desi Foods delivers orders through available courier or logistics services in Pakistan.

Delivery time may vary depending on:

  • Customer location
  • Courier service
  • Weather conditions
  • Public holidays
  • Operational delays
  • Unforeseen circumstances

We will make reasonable efforts to dispatch orders within the communicated timeframe, but delivery times are estimates and cannot always be guaranteed.

Once an order has been handed over to the courier, delivery may also be affected by circumstances outside our direct control.

10. Order Cancellation

Customers may contact Desi Foods as soon as possible if they wish to cancel an order.

Cancellation may not be possible once an order has already been processed, packed or dispatched.

For cancellation assistance, contact us:

WhatsApp: +92 315 4351950
Email: dasifoodvr@gmail.com

11. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Because our products are primarily food and consumable products, opened or used products may generally not be eligible for return due to hygiene and safety considerations.

If you receive a damaged, incorrect or otherwise eligible product, contact us within the timeframe specified in our Return & Refund Policy.

12. Payment

Customers agree to provide accurate payment information where required.

Depending on the payment methods available on our website, payments may be processed through third-party payment providers.

Desi Foods may not be responsible for delays, errors or service interruptions caused by external payment providers.

13. Promotions and Discounts

Desi Foods may occasionally offer:

  • Discounts
  • Promotional codes
  • Special offers
  • Bundle deals
  • Seasonal promotions
  • Free delivery campaigns

Promotional offers may have additional conditions, expiry dates or product restrictions.

Unless specifically stated otherwise, promotions cannot be combined with other offers.

Desi Foods reserves the right to modify or discontinue promotional offers at any time.

14. Intellectual Property

All original content on the Desi Foods website, including:

  • Logo
  • Brand name
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Text
  • Marketing content

is owned by or used by Desi Foods with appropriate rights.

You may not copy, reproduce, distribute, modify or commercially use our content without prior written permission.

15. Customer Reviews and Feedback

Customers may have opportunities to submit reviews, comments, feedback or other content.

By submitting content, you agree that it should be truthful, relevant and lawful.

You must not submit content that:

  • Is fraudulent or misleading
  • Contains offensive or unlawful material
  • Violates another person's rights
  • Contains malicious code or spam
  • Pretends to be another person

Desi Foods reserves the right to remove content that violates these requirements.

16. Third-Party Services and Links

Our website may use third-party services, including Shopify, payment providers, courier companies, analytics services and communication platforms.

We may also provide links to third-party websites.

Desi Foods does not control all third-party services and is not responsible for their independent terms, policies, availability or content.

Customers should review the relevant third-party terms and privacy policies when using those services.

17. Limitation of Liability

Desi Foods will make reasonable efforts to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, Desi Foods will not be responsible for losses arising from circumstances beyond our reasonable control, including:

  • Courier delays
  • Internet or website interruptions
  • Third-party service failures
  • Incorrect customer-provided information
  • Events outside our reasonable control
  • Improper storage or handling of products after delivery

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

18. Website Availability

We aim to keep the Desi Foods website available and functioning properly. However, temporary interruptions may occur because of:

  • Maintenance
  • Technical problems
  • Hosting or platform issues
  • Internet problems
  • Security incidents
  • Other circumstances beyond our reasonable control

We do not guarantee that the website will always be available, uninterrupted or completely error-free.

19. Changes to These Terms

Desi Foods may update these Terms of Service from time to time to reflect changes to our business, website, products, services or applicable requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after an update means that you accept the revised Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory rights or protections available to consumers under applicable law.

Any dispute should first be brought to the attention of Desi Foods so that we can attempt to resolve the matter directly and fairly.

21. Contact Desi Foods

If you have any questions about these Terms of Service, your order or our products, contact us:

Desi Foods
📧 Email: dasifoodvr@gmail.com
📱 WhatsApp / Business: +92 315 4351950
📍 Address: Al Jannat Colony, Vehari, Pakistan

We are committed to providing our customers with a simple, transparent and reliable shopping experience.