Privacy policy

Last Updated: September 2026

At Desi Foods, we respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains how Desi Foods collects, uses, protects and handles your information when you shop for our products, including Pure Desi Ghee, Pure Honey and Sundried Shilajit through our online store.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit the Desi Foods website or place an order, we may collect information such as:

  • Full name
  • Delivery address
  • Phone or WhatsApp number
  • Email address
  • Order and purchase details
  • Billing and shipping information
  • Information you provide when contacting customer support
  • Website usage and device information

We only request information that is reasonably necessary to process your order, provide customer support and improve your shopping experience.

2. How We Use Your Information

Desi Foods may use your information to:

  • Process and deliver your orders
  • Confirm orders and delivery details
  • Contact you regarding your purchase
  • Provide customer support
  • Respond to questions and complaints
  • Process refunds or replacements where applicable
  • Improve our website, products and services
  • Prevent fraud, misuse or unauthorized activity
  • Send promotional messages or offers where permitted and appropriate
  • Maintain business and order records

Your information is not collected for purposes unrelated to operating and improving the Desi Foods store unless explained to you or required by law.

3. Order & Delivery Information

When you place an order with Desi Foods, we use the information you provide to fulfill and deliver your purchase.

For example, your name, phone number and delivery address may be shared with relevant delivery or logistics providers when necessary to deliver your order.

For Cash on Delivery orders, your information may also be used to confirm the order before dispatch.

4. Payments

Depending on the payment method available on our Shopify store, payments may be processed through third-party payment providers.

Desi Foods does not intentionally store complete payment card details on its own systems. Payment information may be handled directly by the relevant payment provider according to its own privacy and security practices.

Please review the privacy policy of your chosen payment provider for more information about how it handles payment information.

5. Shopify and Third-Party Services

Our online store is powered by Shopify and may use third-party services to operate the website, process orders, provide payments, deliver products, analyze website performance and support marketing activities.

These service providers may process certain information on our behalf or according to their own privacy policies.

We aim to work with services that use appropriate security measures to protect personal information.

6. Cookies & Website Technologies

The Desi Foods website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.

Cookies may help us:

  • Keep your shopping cart working
  • Remember certain preferences
  • Understand how visitors use our website
  • Improve website performance
  • Measure marketing and advertising effectiveness

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

7. Marketing & Promotional Messages

With appropriate permission or where otherwise permitted, Desi Foods may contact customers through email, SMS or WhatsApp regarding:

  • New products
  • Special offers
  • Discounts
  • Promotions
  • Important store updates

You can request to stop receiving promotional communications at any time.

However, we may still contact you with essential transactional messages, such as order confirmations, delivery updates or information necessary to complete your purchase.

8. WhatsApp Communication

If you contact Desi Foods through WhatsApp, we may receive and use the information you provide to respond to your inquiry, assist with an order or provide customer support.

WhatsApp is a third-party communication platform and may process information according to its own terms and privacy practices.

Desi Foods does not ask customers to send unnecessary sensitive information through WhatsApp.

9. How We Protect Your Information

Desi Foods takes reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.

However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

10. When We May Share Information

We may share relevant customer information when necessary with trusted parties involved in operating our business, such as:

  • Shopify and website service providers
  • Payment processors
  • Courier and delivery companies
  • Technology and analytics providers
  • Customer support services
  • Professional or legal advisers where necessary
  • Government authorities or law-enforcement agencies where legally required

We do not sell your personal information as a product to third parties.

11. Data Retention

We retain customer information for as long as reasonably necessary to:

  • Complete and maintain order records
  • Provide customer support
  • Meet business and legal requirements
  • Resolve disputes
  • Prevent fraud and misuse
  • Maintain appropriate financial and transaction records

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Ask what information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent for certain marketing communications
  • Ask questions about how your information is used

Some information may need to be retained where we have a legitimate business, legal or regulatory reason to do so.

13. Children's Privacy

Our website is intended for general customers and is not specifically designed to collect personal information from children.

We do not knowingly request or intentionally collect personal information from children for purposes unrelated to providing our services.

If you believe a child has provided personal information to us unnecessarily, please contact us so we can review the matter.

14. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

If you visit an external website through a link on our store, that website will have its own privacy policy and terms. Desi Foods is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

Desi Foods may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage customers to review this page periodically.

16. Contact Desi Foods

If you have any questions, concerns or requests regarding this Privacy Policy or the way your information is handled, please contact us:

Desi Foods
📧 Email: dasifoodvr@gmail.com
📱 WhatsApp / Business: +92 315 4351950
📍 Business Address: Al Jannat Colony, Vehari, Pakistan

We will make reasonable efforts to respond to privacy-related inquiries.