Refund policy

Last Updated: September 2026

At Desi Foods, we are committed to delivering quality products including Pure Desi Ghee, Pure Honey, and Sundried Shilajit to customers across Pakistan. We carefully pack and check every order before dispatch.

Because our products are food and consumable products, we follow a simple and customer-friendly return and refund policy.

1. Damaged, Leaked or Incorrect Products

If your order arrives:

  • Damaged during delivery
  • Leaking or broken
  • Incomplete
  • Different from what you ordered
  • With a seriously damaged or tampered package

please contact Desi Foods within 24 hours of receiving your order.

For verification, please send us:

  • Your order number
  • Clear photos/videos of the package and product
  • A brief description of the issue

After reviewing the issue, we may offer a replacement or refund, depending on the situation.

2. Returns for Food & Consumable Products

For hygiene, safety and quality reasons, Desi Ghee, Honey and Shilajit cannot normally be returned once the product has been opened, used or tampered with.

We do not accept returns simply because a customer has changed their mind, ordered the wrong product, or does not like the taste, smell, colour or natural appearance of a product.

Natural food products can sometimes vary slightly in colour, texture, aroma and consistency. Such natural variations do not necessarily indicate a quality issue.

3. Wrong Product Received

If you receive a product different from the one you ordered, please contact us within 24 hours of delivery.

Once the issue is verified, Desi Foods will arrange an appropriate replacement or refund.

4. Refunds

If your refund is approved, the refund amount will depend on the circumstances of the order.

Refunds may be provided through an available payment method agreed with the customer. For Cash on Delivery (COD) orders, Desi Foods may require the customer's bank or other suitable payment details to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

5. Replacement

Where appropriate, Desi Foods may replace a damaged, defective or incorrect product instead of issuing a refund.

Replacement availability depends on product stock.

6. Shipping Charges

Original shipping charges may not be refundable unless the return or refund is caused by an error on the part of Desi Foods, such as sending the wrong product or another verified fulfillment issue.

If a replacement is approved because of a verified Desi Foods error or delivery damage, we will guide you regarding the replacement process.

7. How to Request a Return or Refund

To request assistance with an order, contact us with your order number and clear photos/videos of the product and packaging.

Desi Foods
📧 Email: dasifoodvr@gmail.com
📱 WhatsApp: +92 315 4351950
📍 Address: Al Jannat Colony, Vehari, Pakistan

Our team will review your request and guide you through the next steps.

8. Important Notice

Desi Foods takes product quality, packaging and customer satisfaction seriously. Every complaint is reviewed individually to ensure a fair resolution.

This Return & Refund Policy applies to purchases made through the Desi Foods online store and may be updated from time to time.