Shipping policy
Last Updated: September 2026
At Desi Foods, we are committed to delivering your order safely and efficiently across Pakistan. We carefully pack our products, including Pure Desi Ghee, Pure Honey and Sundried Shilajit, before dispatch to help ensure they reach you in good condition.
Please read the following Shipping Policy before placing your order.
1. Delivery Across Pakistan
Desi Foods currently offers delivery to customers across Pakistan, subject to courier service availability at the provided delivery address.
We aim to make ordering our Desi Ghee, Pure Honey and Sundried Shilajit convenient for customers throughout Pakistan.
Some remote areas may have limited or extended delivery services.
2. Order Processing
After receiving your order, we may contact you through phone or WhatsApp to confirm your order and delivery details.
Orders are processed after successful confirmation.
Processing and dispatch time may vary depending on:
- Order volume
- Product availability
- Customer location
- Public holidays
- Courier operations
- Unexpected circumstances
We will make reasonable efforts to dispatch confirmed orders as soon as possible.
3. Delivery Time
Delivery time depends on your location and the courier service used by Desi Foods.
As a general estimate, orders may take approximately 2–5 working days after dispatch. Remote locations may require additional time.
Delivery estimates are not guaranteed because delays can sometimes occur due to courier operations, weather, public holidays, security conditions or other circumstances beyond our reasonable control.
4. Shipping Charges
Applicable shipping charges will be communicated or displayed during the ordering/checkout process.
Shipping charges may vary depending on:
- Delivery location
- Order size or weight
- Courier service
- Promotional offers
- Free-shipping campaigns
If Desi Foods offers Free Delivery on a particular order or promotion, the applicable terms will be mentioned at the time of purchase.
5. Cash on Delivery (COD)
Cash on Delivery may be available for eligible locations in Pakistan.
For COD orders:
- Please provide an active phone number.
- Ensure your delivery address is complete and accurate.
- Please remain available to receive the parcel.
- The order amount should be paid to the courier at the time of delivery.
Desi Foods may contact customers through phone or WhatsApp to confirm COD orders before dispatch.
Repeated refusal of confirmed COD orders or providing incorrect delivery information may result in restrictions on future COD orders.
6. Accurate Delivery Information
Customers are responsible for providing accurate delivery details, including:
- Full name
- Complete address
- City
- Area/Colony
- Active phone number
- Any useful delivery instructions
Desi Foods is not responsible for delivery problems caused by incorrect, incomplete or misleading information provided by the customer.
If you realize that your delivery information is incorrect, contact us as soon as possible at:
WhatsApp: +92 315 4351950
We will try to update the information before the order is dispatched, where possible.
7. Courier Delays
Once an order has been handed over to the courier, delivery is also dependent on the courier's operations.
Delays may occur because of:
- Weather conditions
- Public holidays
- High order volumes
- Road closures
- Security conditions
- Remote-area delivery
- Incorrect or incomplete address
- Customer unavailability
- Other unforeseen circumstances
We will make reasonable efforts to assist customers in case of delivery delays.
8. Failed Delivery Attempts
If the courier cannot deliver an order because the customer is unavailable, the address is incorrect, or the customer refuses to receive the parcel, additional delivery attempts may depend on the courier's policy.
Desi Foods may contact the customer to arrange a suitable solution.
Additional shipping charges may apply where a parcel needs to be re-dispatched because of incorrect customer information, refusal or repeated failed delivery attempts.
9. Damaged or Leaking Package
We take care when packaging Desi Ghee, Pure Honey and Sundried Shilajit for delivery.
If your parcel arrives visibly damaged, leaking, opened or seriously compromised, please contact Desi Foods within 24 hours of receiving the order.
Please provide:
- Order number
- Clear photos/videos of the package
- Clear photos/videos of the product
- Description of the problem
Our team will review the issue and provide an appropriate solution according to our Return & Refund Policy.
10. Wrong or Missing Product
If you receive an incorrect or missing product, please contact us within 24 hours of delivery.
We may request photographs/videos and order details to verify the issue.
After verification, Desi Foods may provide a replacement or another appropriate resolution according to our Return & Refund Policy.
11. Order Tracking
Where tracking information is available, Desi Foods or the relevant courier may provide tracking details after the order has been dispatched.
Tracking availability and updates depend on the courier service.
12. Product Storage After Delivery
Customers should store products according to the instructions provided on the product packaging.
After successful delivery, the customer is responsible for proper storage and handling of the product.
Natural products such as Desi Ghee and Honey may have variations in texture or consistency due to temperature and natural characteristics. Such changes do not necessarily indicate damage or spoilage.
13. International Shipping
At present, Desi Foods primarily serves customers within Pakistan.
International shipping, if introduced in the future, may be subject to separate shipping charges, customs requirements, import regulations and additional delivery conditions.
14. Contact Desi Foods
For questions about shipping, delivery or an existing order, contact us:
Desi Foods
📧 Email: dasifoodvr@gmail.com
📱 WhatsApp / Business: +92 315 4351950
📍 Business Address: Al Jannat Colony, Vehari, Pakistan
Our team will be happy to assist you with your order and delivery concerns.