FAQs
Everything You Need to Know About Desi Foods
Welcome to the Desi Foods FAQ page. Here you can find answers to common questions about our products, ordering process, delivery, payments, returns and customer support.
If you still have a question, feel free to contact the Desi Foods team through WhatsApp or email.
General Questions
What is Desi Foods?
Desi Foods is a Pakistan-based online brand offering carefully selected desi and natural products, including Pure Desi Ghee, Pure Honey and Sundried Shilajit.
Our aim is to make traditional products easily accessible to customers across Pakistan while focusing on quality, careful packaging and reliable customer service.
Where is Desi Foods based?
Desi Foods is based in Al Jannat Colony, Vehari, Punjab, Pakistan.
We serve customers across Pakistan through our online store and available courier services.
Products
What products does Desi Foods offer?
Our main product categories include:
- Pure Desi Ghee
- Pure Honey
- Sundried Shilajit
We may introduce additional desi and natural products in the future.
Is Desi Ghee suitable for everyday use?
Desi Ghee is traditionally used in Pakistani and South Asian cooking. You can use it according to your personal dietary preferences and cooking needs.
Always follow the storage instructions provided on the product packaging.
Is Pure Honey a natural product?
Honey is a naturally produced food and can naturally vary in colour, aroma, texture and consistency. These variations can occur depending on its natural source and storage conditions.
What is Sundried Shilajit?
Sundried Shilajit is a natural substance traditionally used in South Asian and Himalayan wellness practices.
Desi Foods provides information about Shilajit for general informational purposes. It is not presented as a medicine or as a treatment for any disease or medical condition.
If you have a medical condition, take medication or have concerns about using Shilajit, consult a qualified healthcare professional before use.
Orders
How can I place an order from Desi Foods?
Simply browse the products available on our online store, select your preferred product and quantity, add it to your cart and complete the checkout process.
Make sure your name, phone number and complete delivery address are correct before submitting your order.
Can I order Desi Foods products from anywhere in Pakistan?
Yes. We aim to deliver our products across Pakistan, subject to courier availability in your area.
Will my order be confirmed before dispatch?
For some orders, especially Cash on Delivery orders, our team may contact you through phone or WhatsApp to confirm your order and delivery details before dispatch.
Payment
Does Desi Foods offer Cash on Delivery?
Cash on Delivery (COD) may be available for eligible locations across Pakistan.
Availability can depend on your delivery address and the courier service available in your area.
How do I know how much I have to pay?
Your product total and applicable shipping charges will be shown during the ordering process before your order is completed.
Shipping & Delivery
How long does Desi Foods delivery take?
Orders generally take around 2–5 working days after dispatch.
Delivery time can vary depending on your location, courier service, weather, public holidays and other circumstances.
Do you deliver to remote areas?
We aim to deliver across Pakistan, including eligible remote areas. However, delivery availability and delivery time may vary depending on the courier service operating in your location.
Can I change my delivery address after placing an order?
If you need to change your delivery address, contact us as soon as possible at +92 315 4351950.
We will try to update your address if the order has not yet been dispatched. Changes may not be possible after the parcel has been handed over to the courier.
Returns & Refunds
Can I return my Desi Foods order?
Because our products are primarily food and consumable products, opened or used products are generally not eligible for return due to hygiene and product-safety considerations.
However, damaged, incorrect or seriously compromised products may qualify for a replacement or refund according to our Return & Refund Policy.
What should I do if I receive a damaged or incorrect product?
Contact Desi Foods within 24 hours of receiving your order.
Please send:
- Your order number
- Clear photos of the product
- Clear photos of the packaging
- A short description of the issue
Our team will review your request and guide you through the next steps.
Customer Support
How can I contact Desi Foods?
You can contact us through:
WhatsApp / Phone:
+92 315 4351950
Email:
dasifoodvr@gmail.com
Address:
Al Jannat Colony, Vehari, Punjab, Pakistan
How can I get help with an existing order?
For faster assistance, contact us on WhatsApp and provide your order number and phone number used when placing the order.
Our team will assist you with order, delivery and other related questions.
Our Commitment
At Desi Foods, we believe that a good shopping experience starts with clear information and reliable customer support.
We are committed to providing our customers with quality-focused Desi Ghee, Pure Honey and Sundried Shilajit, along with careful packaging, convenient ordering and customer support.
Have more questions?
We're always happy to help.
WhatsApp: +92 315 4351950
Email: dasifoodvr@gmail.com